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My Order
- 1. By clicking “Send Order”, you’re only assigning interest in the products listed above.
- 2. We evaluate your order, your personal data and products stock before sending you a confirmation
- 3. After that, you’ll be contacted to proceed with payment and delivery procedures
FREQUENTLY ASKED QUESTIONS
How long will it take you to evaluate my order?
We will usually evaluate your order and get back to you within a couple of hours. However, it might take us up to 48 hours to get back to you during the weekends, bank holidays or in exceptional cases.
How soon would you delivery my order once it is confirmed?
Once we confirm your order, it will usually take us a couple of days to deliver your order. You can check the status of your order from your account. We also offer next day delivery service. If you require a next day delivery service, please contact us.
Would you deliver your products to my location?
The products that are ordered through this website will only be delivered to Mainland UK. If you are located out of Mainland UK, please contact us.
How do you process the payment? Is it secure to make payments online?
Once your order has been confirmed, you will see a "Proceed with Payment" button in your account. When you click this button you will be forwarded to the Protx's secure website and you will be able to complete the payment on their secure website. Protx provides secure online credit and debit card payment solutions for thousands of online and mail order businesses across the UK. Protx is one of the largest independent Payment Service Providers in the UK and they meet the highest security standards to secure sensitive data.